My job is to make sure our customers are happy! Happy customers equals more good reviews and more sales in the long term.
Before, I would have to rush back to my desk if there was an urgent customer service email. Now I can reply to every customer from my mobile almost instantly.
Our bad reviews have decreased and were getting a lot more positive reviews because of our amazing customer service.
Tracker M has allowed us to respond to anything, anytime.
The translation feature is great too! We no longer need to outsource support for our overseas marketplaces. The app translates the customer message and response instantly.
We cut our costs down – because we didn’t need staff for each country – and we get higher ratings for our seller account because we respond faster.
Every team should be using Tracker M for industry leading customer service!